Returns Policy
Your satisfaction is our priority
30-Day Satisfaction Guarantee
We stand behind our products. If you're not completely satisfied, we'll make it right.
Return Policy
We accept returns within 30 days of purchase. To be eligible for a return, your item must be:
- Unopened and in original packaging
- In the same condition that you received it
- Accompanied by the receipt or proof of purchase
How to Initiate a Return
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1
Contact our customer service
Email us at info@excelnutritional.com or call 1-305-534-7472 to request a return authorization.
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2
Receive your return authorization
We'll provide you with a return authorization number and shipping instructions.
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3
Ship your return
Pack the item securely and ship it to our returns address. We recommend using a trackable shipping service.
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4
Receive your refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. info@excelnutritional.com
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened supplements or products with broken seals
- Products purchased more than 30 days ago