Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Shipping
How much does shipping cost?
We offer flat rate shipping at $5.00 for all orders within the continental United States.
How long will my order take to arrive?
Standard shipping takes 5-7 business days. Florida residents typically receive orders within 2-4 business days. Orders placed before 2 PM EST ship same day.
Do you ship internationally?
Currently, we only ship within the continental United States. We're working on expanding our shipping options in the future.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can use this to track your package through the carrier's website.
Products
Are your products third-party tested?
Yes, all our products are manufactured with the highest technology standards and undergo rigorous third-party testing for purity and potency.
What is HMB and why is it your best seller?
HMB (beta-hydroxy beta-methylbutyrate) is a metabolite of the amino acid leucine. Our Excel HMB 1000MG is a 2X stronger formula that helps support muscle growth, reduce muscle breakdown, and improve recovery time. It's particularly popular among CrossFit athletes.
How should I store my supplements?
Store supplements in a cool, dry place away from direct sunlight. Keep the container tightly closed and out of reach of children. Check the product label for specific storage instructions.
Are your products safe to use with other supplements?
While most of our products can be safely combined, we recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you're taking medications or have existing health conditions.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. Unopened products in original packaging can be returned for a full refund within 30 days of purchase. Returns
How long do refunds take to process?
Once we receive your return and inspect it, refunds are processed within 5-7 business days. The credit will be applied to your original payment method.
What if I receive a damaged product?
If you receive a damaged or defective product, please contact us immediately at info@excelnutritional.com. We'll arrange for a replacement or full refund at no additional cost.